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Understanding Bookings

Every court booking at your venues lands in Bookings, whether a player made it in the app or you added it yourself.

The Bookings calendar on a phone, showing this week's days and today's bookings
Bookings opens on this week
The Bookings list on a phone, with search and status filters
The same bookings as a list

Where bookings come from​

  • Players book a court in the BookMyCourt app. They can add a coach to the session if your venue has coaches.
  • You or your staff add walk-in and phone bookings with New booking. See Creating a Booking.
  • Permanent bookings are the same court and hours every week, added by you. Each week shows as its own booking.

A booking is confirmed the moment it is made. There is no "pending approval" step.

While a player is paying by card, their hours are held so nobody else can take them. The booking only shows in Bookings once the payment goes through.

Opening Bookings​

  1. Tap Bookings in the bottom bar (on a computer, Bookings in the left sidebar).
  2. It opens on the Calendar, showing this week.
  3. Tap the list icon at the top to switch to the List.

See The Bookings Calendar and Managing Bookings.

Booking statuses​

Every booking carries a coloured status badge.

  • Upcoming — booked, and the session hasn't been played yet.
  • Checked in — the player has arrived and you tapped Check in.
  • Completed — the session is over.
  • Cancelled — the booking was cancelled and the slot is free again.
  • No-show — the player never came.

You move a booking forward from its detail sheet: Check in, then Mark complete. You don't have to: when a booking's end time passes, it becomes Completed on its own.

note

The app has no No-show button today. A booking nobody touches becomes Completed when its time ends.

Payment is tracked separately​

A booking can be Upcoming and still unpaid. That is normal when the player pays at the venue.

Players pay in one of two ways, depending on what is switched on for your courts:

  • By card in the app, when they book. The booking is already paid.
  • At the venue, in cash or by card when they arrive. You collect it.

When you collect money at the venue, tap Mark payment received on the booking. Once a booking is paid you can Download invoice. If you marked it paid by mistake, tap Mark as unpaid. All of this is on Booking Details.

Your share of the money is paid out to you in settlements. See Settlements Overview.

What a booking shows​

Tap any booking to open its detail sheet:

  • The player, with buttons to call or email them
  • Facility, Court & sport, Date and Time
  • Payment — court amount, coach fee and promos if any, and the Total
  • Whether it is paid, and how

For everything you can do from there, see Booking Details.